Terms & Conditions
Numbered so a clause can be pointed at in a support message. Promotion terms take precedence over these where they disagree, and the English text is the binding one.
Last updated: August 2026
1. Who this agreement is with
The agreement is between you and the company operating this website. References to we, us and our mean that company.
2. Age and territory
Eighteen is the floor, and local law has to let someone your age gamble at all. Knowing that law is your own responsibility, and no warranty is given about the legality of your use of this site from any particular country.
Accounts and funding are shut off for residents of these countries: Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Romania, Russia, North Korea, the Netherlands, the Netherlands Antilles, Sweden, Ukraine including Crimea, the United Kingdom, the United States, Côte d'Ivoire and Japan. The list can change without warning and any change is published here.
Studios restrict further on their own account. NetEnt titles are unavailable across a separate long list of countries, and Vikings, Narcos, Street Fighter and Planet of the Apes each carry one of their own.
3. One account, one person
One account per person, per household and address, per telephone number, per email address and per IP address. Anything past that is a duplicate. On a duplicate every action is void, winnings are void, and withdrawals already processed are owed back.
Everything done with the correct login and password counts as done by the account holder, third-party use included. Accounts may not be sold, transferred, bought or gifted, and neither may anything of value attached to one. An account may be refused or closed without notice or reason.
4. Registration warranties
Registration data must be true and complete. Your warranty covers two things: no earlier account of your own here, and no money taken in through anyone else's.
5. Verification
Certified identification, proof of residence, and proof of ownership plus transaction histories for the payment methods used may all be requested, before or after a deposit or a withdrawal. Checks may extend to a telephone call or a face check, and third-party providers may carry them out.
Documents are due within 30 days. Until they arrive, payment sits still and the account sits suspended; if they never come, it closes for good. Give a complete answer and verification is normally finished 10 days later.
6. The balance, and money in
A balance here is not a bank balance: not insured, not asset-backed, earning no interest. Depositing permits fines or dues to be debited from it, and you agree not to charge back.
Minimum and maximum deposits are set at our discretion and differ by route. Refunds are the exception rather than the rule; ask inside 24 hours of the transaction and an answer follows within 10 business days. No refund is possible once the deposit or its bonus has funded a bet, and bonuses and winnings are deducted before any refund is calculated.
7. Money out
Turn the deposit over once, and only then can a withdrawal follow. Below that, winnings may be cancelled and a commission of 10% of the last deposit retained, floored at €0.50 — 15% where the account was funded by bank card or bank transfer. A withdrawal may be declined unless at least €20 was wagered inside the calendar month of the request, and no more than three may be pending at once.
Payouts run to a daily and a monthly ceiling set by level, from €500 a day and €7,000 a month at level 1 to €1,500 and €20,000 at level 5, published in eleven currencies. Level follows from activity over the 90 calendar days before the request and from the ratio of deposits to withdrawals and bonuses; an account with no bets for a month falls to the lowest level.
Withdrawals return through the funding method wherever possible; another system may be used where it is not. All of them pass through audit, play checks and account verification, and cancellation waits behind any suspicion of fraud, collusion or illegal activity.
8. Bonuses
Attached to each bonus is a wagering requirement, written as a multiplier on the bonus alone or on bonus plus deposit. Unless a promotion says otherwise, a deposit casino bonus runs x35 on deposit plus bonus with a withdrawal cap of ten times the bonus; a no-deposit bonus runs x40 with a cap of five times; free spins won without a deposit cap at €80 and then carry x40.
Nothing touches bonus funds until the real-money balance has gone through in full. Casino bonuses get 10 days for that, sports 30. Ask to withdraw before the wagering is met and the bonus balance goes, along with everything it produced. With the wagering behind you, the funds cross into the real-money wallet and the ordinary withdrawal rules take over.
Contribution: 100% for slots, scratch cards and keno; 10% for live games, video poker and Plinko; 50% for Crazy Time, Dream Catcher and Monopoly; 0% for table and card games. Jackpot slots, slingo and bingo cannot be played with bonus funds, and separate excluded and prohibited title lists apply.
9. Promotion abuse
Single bets above €100 while wagering is outstanding, low-risk patterns such as covering 24 or more of the 37 unique roulette spots, switching between low- and high-weighted games to clear a requirement, two-tier betting, and stalling a round or a bonus feature to convert accumulated value. A bonus may be denied, rejected or cancelled at our discretion, and a customer may be removed from the promotion programme.
10. Inactivity and closure
After 180 days without a login the account counts as inactive, and an administration fee of €5 a month may run for as long as that lasts. That fee may change.
Closure is by email and only where the balance is zero with nothing pending. Closing an account that still carries a positive balance or an open withdrawal voids those funds.
11. Complaints
Customer service handles a complaint first and escalates internally where it cannot be settled at once. Dispute that first answer in writing to complaints@lizaro.com, sent from the registered address, subject line carrying COMPLAINT and the reason, body carrying a detailed summary with the specific dates and times. A resolution committee answers within 10 days, longer for unusually complex cases, and external dispute resolution options are pointed to where the outcome does not settle it.
12. Tax, disclosure and applicable law
Whatever tax and charges land on winnings, you carry them. Where fraud or illegal activity is suspected, word may go to government bodies, other operators, service providers, banks, card processors and payment providers. Legal claims and disputes out of these terms, or out of your use of this website, are settled by the applicable law.